Pharmacy Services
MCDONALD ARMY HEALTH CENTER MAIN PHARMACY HAS A NEW PROCESS TO PROCESS AND DISTRIBUTE PRESCRIPTIONS SEE INSTRUCTIONS BELOW UPDATED AS OF 14 SEPTEMBER 2023:
MCAHC Pharmacy serves to provide quality patient-focused pharmacy care that optimizes health, safety, and readiness.
Contact Us
757-314-7900
Formulary
McDonald Army Health Center Outpatient Formulary (Alphabetical Listing by Name)
McDonald Army Health Center Outpatient Formulary (Alphabetical Listing by Therapeutic Category)
TRICARE Formulary Search Tool
Use the TRICARE Formulary Search Tool to look-up your drug. A search can tell you:
- Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
- Where the prescription can be filled
- Copayments and limitations, such as prior authorization
- Coverage review requirements and forms
- Alternative medications, including costs
To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your gender and age
Prescribing Information
Sending prescriptions electronically is the safest and most preferred method for all prescriptions. Controlled substance prescriptions can also be sent electronically by your provider. Ask your provider to send all your prescriptions electronically.
Prescriptions for any medications are NOT accepted by fax
Paper prescriptions require an ink signature by the provider
Electronic Prescribing:
Department of Defense (DoD) Electronic Prescribing Pharmacy Name: DoD FT EUSTIS ePhcy
NCPDP number: 4845458
NPI number: 1861807703
Main Pharmacy
Location: 1st floor, McDonald Army Health Center, Bldg. 576, Jefferson Ave, Fort Eustis, VA 23604
Services:
- Available to all eligible beneficiaries
- Services available are routinely limited to new/renewed prescriptions
Hours of Operation:
Monday - Friday 0800-1700*
Closed Saturdays, Sundays, and Federal Holidays.
Closed for training at 1200 on the third Thursday of each month and designated Minimal Manning Days.
* See details below for Q-Anywhere hours
- Q-Anywhere prescription activation is available 24 hours a day, seven days a week.
- Q-Anywhere prescription pick up is available Monday-Friday 0800-1645 (after receiving text that med is ready)
- Q-Anywhere is not eligible for 3rd Floor Pharmacy or the Refill Pharmacy locations
- For REFILL PRESCRIPTIONS, please call the Refill Line at 1-757-953-2500 and select option 1
- If you do not receive a text response within 72 hours, please visit the Pharmacy lobby
- If you receive a text notification that your prescription is ready after business hours, please pick-up the following business day
- Prescriptions ready for pick-up shall be held on the shelf for 10 days before being returned to stock
Refill Pharmacy
Location: Post Exchange, 1386 Washington Blvd, Fort Eustis, VA
Services:
- Available to all eligible beneficiaries
- Services available are routinely limited to prescription refills
- Routine refills are processed by phone
- Refills require 2 duty days to process (not to include Saturday, Sunday or Holidays)
- To process refills call: 757-953-2500 or 1-866-878-9321
Hours of Operation:
- Mon - Fri: 8:00 a.m. - 5:00 p.m.
- Sat: 10 a.m. - 2 p.m.
- Closed Sundays and Federal Holidays
- All pharmacy services close at 1200 p.m. on the Third Thursday of each month for training
3rd Floor Pharmacy
Location: 3rd floor, McDonald Army Health Center, Bldg. 576, Jefferson Ave, Fort Eustis, VA 23604
Services:
- Available to all enrolled beneficiaries whose Primary Care Manager (PCM) is assigned to the Family Health Clinic
- Services available are routinely limited to new/renewed prescriptions
Hours of Operation:
- Closed until further notice
- Closed Saturdays, Sundays and Federal Holidays
- All pharmacy services close at 12:00p.m. on the Third Thursday of each month for training
Helpful Pharmacy Information
Save Time:
- Avoid Fridays, they are the busiest days
- Avoid 12:00 to 14:00 daily, staff lunch rotation creates delays
- Avoid days just before and after holiday weekends
Use our Q-Anywhere system (see updated information below)
Identification Card (ID) Requirement:
- A valid Military ID Card is required in order to pick-up a prescription for all eligible patients 14 years of age and older
- Photocopy or electronic image (front & back) on a smartphone is acceptable
- A valid Military ID Card is necessary to establish medical eligibility and authorization
TRICARE Pharmacy Home Delivery:
Prescription Transfers:
- Prescriptions transfers may be requested at the Main Pharmacy
- Please permit 2 duty days for processing
Refills Defined:
- Your prescriber wrote your maintenance medication with additional fills
- To ensure efficient service, refills must be requested in advance by calling the refill number on the prescription bottle 757-953-2500 or using Tricare Online
- Refills require 2 duty days to process (not to include Saturday, Sunday or Holidays)
- These medications are to be picked up at the selected refill location
Renewals Defined:
- Your prescriber had to enter or “call in” a prescription that you have previously been on or a maintenance medication
- Renewals are NOT picked-up at the Refill Pharmacy
Controlled Substances Defined:
- Substances that have a currently accepted medical use but they possess a relative abuse potential and likelihood of causing dependence when abused
- These substances are regulated by the Drug Enforcement Agency (DEA)
- Legal requirements are stricter for these substances and require more time to prepare