Pharmacy
We’re pleased to provide pharmacy services to all our patients. You can fill prescriptions at no cost from our main pharmacy/or same day and refill pharmacy locations. If you have a prescription from a TRICARE network or non-network doctor, you may fill it here, as long as it’s available on our Basic Core Formulary. Call us at 757-314-7900, option 2 to see if your drug is available. We provide up to a 90-day supply for most drugs.
Our Military Pharmacy Services
McDonald Army Health Center Pharmacies provide opportunities to have prescriptions filled locally. Our services include filling new and refill prescriptions. The refill pharmacy at the Exchange is open on Saturday from 10:00 – 02:00 pm for refill pick-up only.
Maintenance Drugs
Maintenance drugs are those you take regularly for a chronic condition (i.e., drugs to control blood pressure or cholesterol). All beneficiaries must refill certain maintenance drugs through home delivery or at military pharmacies. This does not apply to Active duty service members.
Search the List of Maintenance Drugs to see if you have a prescription, you should have transferred to be filled here at McDonald Army Health Center or via home delivery.
Transferring Prescriptions
If you have prescriptions at a TRICARE network pharmacy, you may transfer your prescriptions to our military pharmacy. Call the Express Scripts Member Choice center at 877-882-3335 to learn more about prescription transfers.
Uniform Formulary
All military pharmacies have a Uniform Formulary. The Uniform Formulary is a list of drugs that are available at all full-service military pharmacies. Call 757-314-7900, option 2 to see if your drug is available or use the Formulary Search Tool on the Tricare Website.
Filling Prescriptions
New prescriptions can be filled by utilizing Q-Anywhere to “Get In Line”. Refill prescriptions can be filled by calling the refill line, or on the MHS Genesis Patient Portal.
- New prescriptions – scan the Q-Anywhere QR Code or Text “Get in Line” to 1-833-429-6527 to activate your prescription.
- Refills – can be completed by calling the Refill Line at 757-953-2500 or using the MHS GENESIS Patient Portal. Refills can be picked up at the Exchange Pharmacy during operational hours.
- Q-Anywhere – you will receive a Q-Anywhere number once you get in line and you can wait from anywhere. You will get a text message when your prescription is complete and ready for pick-up.
- Prescriptions ready for pick up shall be held in ready status for 10 calendar days before being returned to stock.
New Prescriptions
If your provider is located at our facility:
- Your doctor can send it to the pharmacy electronically (preferred method)
- You can turn in a paper prescription at the pharmacy – these can take 3 to 5 business days for processing
If your provider is a civilian TRICARE-authorized one, call our pharmacy at 757-314-7900, option 2 to see if your drug is available.
Refills
It’s easy to refill your prescription at McDonald Army Health Center.
If you’re a registered user on the
MHS GENESIS Patient Portal, you may be able to order refills online. If not, call our pharmacy at 757-953-2500 to complete your refill.
Prescription Pick-up
You can wait for your prescription to be filled, or drop-off and pick it up later if your medication is falls in an ACUTE category of medication.
You can also take advantage of the new
Q-Anywhere system to plan for and reduce your prescription wait time.
Other Pharmacy Options
As a TRICARE beneficiary, you have other pharmacy options:
Prescription Costs
While there are no costs for prescriptions here at McDonald Army Health Center, there are costs for filling prescriptions via home delivery or at network pharmacies for all non-active duty beneficiaries:
Active-duty service members have a $0 copayment for covered drugs at any pharmacy.
TRICARE Formulary
The TRICARE Formulary is a list of generic and brand-name prescription drugs covered by TRICARE. You can search the
TRICARE Formulary to:
- See how much it costs and where you can get it filled
- See if your prescription needs prior authorization
- Look up the medical necessity criteria
- Get the prior authorization and medical necessity forms for your prescription
e-Prescribing
What is Electronic Prescribing?
Electronic prescribing allows civilian doctors to send prescriptions electronically to our McDonald Army Health Center pharmacy.
Did you know you can get your prescriptions from civilian doctors filled at our pharmacy, even if you are not enrolled to this facility? You can fill prescription from doctors outside of this facility, for free, if the prescription is available as Uniform Formulary.
Why should I e-Prescribe?
It’s Safe and Efficient
e-Prescribing is the best way to keep your personal health information is safe. You can reduce the chance of transcription errors, losing your prescription, and need for doctor clarification when you choose e-Prescriptions. e-Prescriptions are transmitted securely from your doctor’s office to the pharmacy.
Convenient and Cost Saving
You can save time and wait times when you use e-Prescriptions. You can also take advantage of $0 copayment when you pick up your prescription from your military pharmacy.
How can I choose e-Prescribing?
It’s easy. Start by:
Searching for “DoD Fort Eustis” when selecting the site to send electronic prescriptions to.
You can also transfer prescriptions from a network pharmacy to a military pharmacy. Call the Express Scripts Member Choice Center at 1-877-882-3335.
Drug Safety
Prescription Drugs
Do you have unwanted, unused, or expired prescription drugs at home? It’s important to know how to safely dispose of them. Practicing good drug disposal habits protects you, your family, and your community.
Follow the proper procedures to prevent accidental prescription misuse and abuse, while also reducing chemicals that go into our water systems and environment. Did you know [MTF Name] makes it easy to dispose of your unwanted, unused, and/or expired prescription drugs with our Drug Take Back program?
Drug Take Back
McDonald Army Health Center offers the following Drug Take Back options:
- Secure bins where you can drop your unwanted drugs onsite at the Main Pharmacy location.
We strive to make it easy for you and your family to handle prescriptions properly.
To see how to dispose of items not allowed through the Drug Take Back program, visit the
Environmental Protection Agency Website.
