Pharmacy
We fill new prescriptions and refills at no cost for covered medications for
- Active Duty Service Members
- Active Duty Family Members
- Retirees and their family members
- Tricare Prime enrollees
Learn more about
eligibility for TRICARE pharmacy benefits.
Filling New Prescriptions
We fill prescriptions from both military and civilian providers.
Providers from Our Facility
Your provider may submit a prescription directly to the pharmacy during or after your appointment.
- You can activate the new prescription(s) via Q-anywhere QR code or link and can come back later to pick them up.
- Third Floor Pharmacy fill prescriptions immediately upon submission from the provider for MCAHC empaneled patients who were seen by Family Health, Internal Medicine, Gastroenterology, and Women’s Health
Civilian Providers
If you have prescriptions from a TRICARE-authorized civilian provider:
- The provider can submit an electronic prescription to our pharmacy, or
- You can hand carry a written prescription to our pharmacy. Note: This is the least preferred option.
To submit an electronic prescription:
Ask your provider to select the:
- Pharmacy name: DoD Fort Eustis
- NCPDP/NPI number: 1861807703
If you hand in a written prescription:
- If utilizing McDonald Army Health Center Main Pharmacy, arrive at the lobby and wait to be called to Window 1.
- If utilizing Williamsburg Community Based Medical Home Pharmacy, check in at the kiosk and follow on-screen prompts to check in.
- Written prescriptions may require longer time to process the prescription(s).
Activating New Prescriptions
There are multiple ways to activate your prescription.
Option 1: Fastest and Preferred
Scan the QR code below or go to: https://cxmlink.com/MTF2545
Follow the prompts on your mobile device.
Option 2: In Person
Go to the McDonald Army Health Center Main Pharmacy lobby area and wait to be called to Window 1.
Go to Williamsburg Community Based Medical Home Pharmacy and pull a kiosk ticket.
- Follow on-screen prompts to check in.
- To get text updates, you’ll need to enter your cell phone number.
Go to the McDonald Army Health Center 3
rd Floor Pharmacy and pull a kiosk ticket
- This is for same day service for patients seen in Family Health, Internal Medicine, Gastroenterology, or Women’s Health*
- Follow on-screen prompts to check in
- To get text updates, you’ll need to enter your cell phone number
Requesting Prescription Refills
We have
three ways to refill your prescriptions:
Option 1: Online
- Select the medication(s) you want to refill.
- Follow the prompts to select where you want to pick it up.
- You’ll be given a date and time when your refill(s) will be ready to pick up.
Note: If you’re not a registered user, you’ll need to sign up first.
Option 2: By Phone
- Call our pharmacy refill line at 757-697-5316 then, follow the prompts to select where you want to pick up your refills.
Picking Up Your Prescriptions
You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after
10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).
ScriptCenter
The ScriptCenter is located at the Fort Eustis Exchange at 1386 Washington Blvd. by the Pharmacy. Pick up from the ScriptCenter is available during the Exchange business hours of 9 am to 7pm Monday – Saturday, 10am to 5pm on Sundays.
Certain items may not be available from the ScriptCenter, such as refrigerated medications, oversized items, and/or certain controlled substance prescriptions.
Main Pharmacy
Pick up is available Monday through Friday, 8 am to 5pm.
Refill Pharmacy
Pick up is available Monday through Friday, 8am to 5pm.
3rd Floor Pharmacy
Pick up is available Monday through Friday, 8am to 12:30pm and 1:30pm to 5pm.
Williamsburg Community Based Medical Home Pharmacy
Pick up is available Monday through Friday, 8am to 5pm.
Drug Take Back Program
Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:
- Drop them in the secure bin located McDonald Army Health Center Pharmacy lobby or Williamsburg Community Based Medical Home lobby.
Several exclusions apply. This includes:
- syringes
- needles
- liquids greater than 4 ounces
Also, if a medication appears on the
FDA Flush List, it may be disposed by flushing.
Frequently Asked Questions
How do I know if my prescription is covered?
All military pharmacies follow the
TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:
- Which drugs are covered.
- Drug information and frequently asked questions.
- Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
- Medical necessity/prior-authorization requirements and link to forms.
- If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.
Can my network provider send controlled substances prescriptions electronically?
Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.
Can I refill a prescription if the last fill was not at a military pharmacy?
Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates.
Can I pick up medications for another person?
Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.
What is the difference between a new, refill, and renewal prescription?
A
new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A
refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A
renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.
What if I need a non-formulary or non-stocked medication?
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.
What do I do if my medication is out of stock?
I’m deploying. How can I fill my prescriptions?
Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the
Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.