Children's Health (Pediatrics)

Our children are the most precious members of the army family, and our pediatrics clinic provides age-appropriate care for McDonald Army Health Center infants, children and adolescents. Like the kids we serve, we are growing and developing. Partner with us as we protect the health and the future of our Nation.

Services Offered

• Well Baby/Well Child Appointments
• School/Sports Physical Appointments
• Same Day Sick Appointments
• Care of chronic and complex medical concerns
• Telephone Consult/Secure Messaging
• Medication Refill
• Child and Adolescent Behavioral Health Referral  
• Scheduling Exceptional Family Member Program (EFMP) Appointments
• Overseas Screening
• Immunization
• Pediatric Case Management

Access to Care

The pediatric clinic is a TRICARE Prime service, providing primary care to family members of active duty and retired service members, ages newborn to 20 years.  Family members that are not Prime enrolled to our clinic are currently seen on a space available basis. All services are by appointment.

Appointments

To schedule an appointment, please login to MHS GENESIS Patient Portal or call the Hampton Roads Appointment Center (HRAC) at 1-866-645-4584.

All patients under the age of 18 must be accompanied by a legal parent/guardian or an adult with a Medical Power of Attorney.

HRAC Hours

Mon - Fri: 6 a.m. to 7 p.m.

Sat, Sun and Holidays: 7 a.m. to 3:30 p.m.

Cancelling Appointments

To cancel an appointment please go to MHS GENESIS Patient Portal and access the Appointment Center. McDonald Army Health Center requires that beneficiaries cancel 24 hours prior to your appointment.

Don't be a no-show!

McDonald Army Health Center wants your help in reducing the number of "No Shows". Patients who miss appointments or arrive late by 10 minutes or more to their scheduled appointments are considered "No Shows", this limits the number of available appointments.  The Health Center request that beneficiaries cancel at least 24 hours prior to your appointment.

Walk-in Hours for Child Immunizations

The McDonald Army Health Center Pediatric Clinic will not provide any walk-in services for Pediatric immunizations to include flu vaccinations beginning 01 October 2019.  We apologize for any inconvenience this may cause. We hope to have pediatric walk-in immunizations available to you again in the future.   

All new patients and those that have not been seen in the last (12 months) will need to schedule an appointment for immunizations with their healthcare team.

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Experience/Patient Advocate 

Patient Experience and Patient advocates advise and help you with problems or concerns at this facility. 

Beneficiary Counseling and Assistance Coordinator (BCAC) 

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO) 

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE) 

ICE is a web-based tool that collects your feedback on services at this facility.