SKYMASTER CLINIC & DEPLOYMENT MEDICAL READINESS CLINIC (DMRC) ARE MOVING WITH LIMITED SERVICES AT SKYMASTER ON 27 JULY AND DMRC ON 31 JULY 2026.

CLINICS ARE CLOSED FOR MOVING:  July 27–31, 2026.

SKYMASTER WILL BE LOCATED ON THE 1ST FLOOR ACROSS FROM THE HELP DESK.
DMRC WILL BE LOCATED ON THE 2ND FLOOR

NEW LOCATION: 
MCDONALD ARMY HEALTH CENTER Building 576
SERVICES REOPEN: August 3, 2026



 

 

About Us

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

Patient Advocate 

Phone: 757-314-7588 

Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer

Phone: 757-314-7777 / 7748

 

How can we help you today?

Patient Experience/Patient Advocate 

Patient Experience and Patient advocates advise and help you with problems or concerns at this facility. 

Beneficiary Counseling and Assistance Coordinator (BCAC) 

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO) 

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE) 

ICE is a web-based tool that collects your feedback on services at this facility.

Don't forget to keep your family's information up to date in DEERS!