Behavioral Health
Behavioral health issues do not discriminate; they can occur in anyone’s life. Whether you are active duty, family member or other beneficiary, behavioral health care at McDonald Army Health Center is delivered in a compassionate manner designed to aid in recovery. Individual or group counseling is designed to help patients get through life’s behavioral challenges.
Services Offered
Department of Behavioral Health offers a full range of quality outpatient behavioral health services to the Active Duty military population.
Non-Active Duty beneficiaries in need of behavioral health services should call TRICARE at 1-800-444-5445 or go to https://www.humanamilitary.com/beneficiary/wellness/behavioral-health/ for information concerning your behavioral health questions and to get the help you need.
Access to Care
The Behavioral Health Clinic only serves Active Duty Service Members and Reservist on Active Duty Status
Appointments
To schedule an appointment, please login to TRICARE Online or call the Hampton Roads Appointment Center (HRAC) at 1-866-645-4584.
HRAC Hours
Mon - Fri 6 a.m. to 8 p.m.
Sat, Sun and Holidays: 7 a.m. to 3 p.m.
Cancelling Appointments
To cancel an appointment, please go to TRICARE Online and access the Appointment Center. McDonald Army Health Center request beneficiaries cancel 24 hours prior to your appointment.
Don't be a no-show!
McDonald Army Health Center wants your help in reducing the number of "No Shows". Patients who miss appointments or arrive late by 10 minutes or more to their scheduled appointments are considered "No Shows". "No Shows" limit the number of available appointments. The Health Center request beneficiaries cancel at least 24 hours prior to your appointment.
Procedures for Urgent Behavioral Health Care
If you or someone you know has already attempted suicide or there is a life-threatening emergency, the first response should be to call 911. For other urgent behavioral health concerns, providers are available during normal duty hours for walk-in appointments. Between 4:30 p.m to 7:30 a.m. contact any of the following:
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Naval Medical Center Portsmouth ER 757-953-1365
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Mary Immaculate Hospital 757-886-6000
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Riverside Regional Medical Center 757-594-2000