Description of Services

The otolaryngology service provides medical and surgical treatment for diseases of the ear, nose, throat, head, and neck. The otolaryngologist diagnoses and manages disease of the sinuses, larynx (voice box), and upper pharynx (mouth and throat), as well as structures of the neck and face.

Patients must have a referral from a primary care provider to make an appointment with otolaryngology and facial plastics services.

Access to Care

Active duty service members, family members of active duty service members, DoD civilians (under certain circumstances) and retired service members and their family members that are enrolled in TRICARE Prime.

Appointments

To schedule an appointment, please login to MHS GENESIS Patient Portal  or call the Hampton Roads Appointment Center (HRAC) at 1-866-645-4584.

HRAC Hours

Mon - Fri: 6 a.m. to 8 p.m.

Sat, Sun and Holidays: 7 a.m. to 3 p.m.

Cancelling Appointments

To cancel an appointment, please go to MHS GENESIS Patient Portal and access the Appointment Center. McDonald Army Health Center requires that beneficiaries cancel 24 hours prior to your appointment.

Don't be a no-show!

McDonald Army Health Center wants your help in reducing the number of "No Shows". Patients who miss appointments or arrive late by 10 minutes or more to their scheduled appointments are considered "No Shows". "No Shows" limit the number of available appointments.  The Health Center request beneficiaries cancel at least 24 hours prior to your appointment.